This website will change as a result of the dissolution of Indigenous and Northern Affairs Canada. Consult the new Crown-Indigenous Relations and Northern Affairs Canada home page or the new Indigenous Services Canada home page.
The Government of Canada is modernizing the way it administers its Grants and Contributions. Part of this modernization includes posting and adhering to transfer payment service standards. Service standards publicly state the level of performance that clients can reasonably expect to receive under normal circumstances.
Indigenous Services Canada (ISC) and Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) are committed to adhering to the following transfer payment service standards:
ISC/CIRNAC service standards apply to all transfer payments. Performance results cover all transfer payment programs.
For more information about ISC/CIRNAC's transfer payment service standards, or to discuss any concerns you may have, please contact your regional office or program sector.