Allegations and Complaints

Indigenous and Northern Affairs Canada (INAC) takes allegations and complaints regarding the misuse of public funds very seriously. To that end, INAC has put a process in place to ensure these allegations and complaints are examined properly and that appropriate action is taken.

Allegations may include, for example, the misuse or misappropriation of INAC funds, fraud, collusion or gross mismanagement. If criminal activity is involved, the matter would be referred to the appropriate policing authority. Complaints differ from allegations in that they involve actions or inactions which are potentially non-criminal in nature. These may include a First Nations member on-reserve who cannot obtain funding for house repairs or for post-secondary education and who believes the process was unfair.

INAC receives allegations and complaints by phone, mail (including email) or in person. The allegation or complaint can be from any source including First Nations members, Métis and Inuit, elected officials, members of the public or media. Allegations or complaints can be made directly to the department's Assessment and Investigation Services Branch at headquarters, to one of the department's regional offices, or to the Minister's Office. In each case, the department takes the appropriate measures to protect the privacy of those involved.

When making an allegation or complaint the information provided becomes a departmental record subject to release under the provisions of the Access to Information Act and/or of the Privacy Act. While every effort is made to maintain confidentiality of personal information, names may have to be provided in support of a criminal investigation by police authorities. If you believe that you have clear evidence of criminal wrongdoing the information should be provided directly to the appropriate police service.

To assist in its planning and coordination responsibilities, the Department collects statistics on the number and nature of allegations and complaints.

Additional Information

Assessment and Investigation Services Branch
Indigenous and Northern Affairs Canada
10 Wellington Street
Gatineau QC K1A 0H4

Phone: 1-855-504-6760
Fax: (819) 934-2325



Privacy Act Statement

In order to record your allegation/complaint, we require certain personal information from you. Only information that is needed will be requested. This Statement explains the purposes of collection and use of your personal information.

Collection and use of personal information is in accordance with the federal Privacy Act. In some cases, information may be disclosed without your consent for purposes not outlined here, pursuant to Subsection 8(2) of the Privacy Act.

The collection and use of personal information for recording allegations/complaints is authorized by the Department of Indian Affairs and Northern Development Act (sections 4 and 5), the Indian Act, (section 3) and the Financial Administration Act (sections 16.4, 76 to 82).

Personal information is used by Indigenous and Northern Affairs Canada employees who need to know the information in order to respond to your allegation/complaint and take appropriate action. The information voluntarily provided is also used for statistical analysis and the identification of any emerging trends so that corrective action may be taken, where warranted. The reports produced on allegations and complaints are at an aggregate level and do not involve personal information.

You have the right to the protection of and access to your personal information under the Privacy Act. The personal information collected under the allegation and complaint process is described in Personal Information Bank INAC PPU 151 – Allegations and Complaints. It will be kept for a period of five years once the file is closed (this standard is currently under review by Library and Archives Canada), and then securely disposed.

General Enquiries:

Phone: (toll-free) 1-800-567-9604

Status Card Enquiries or Complaints

Phone: (toll-free) 1-866-998-3133

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