Management Practices Audit of the Chief Financial Officer (CFO) Sector - Follow-up Report Status Update as of September 30, 2013

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Action Plan Implementation Status Update Report to the Audit Committee - As of September 30, 2013

CFO

Management Practices Audit of the Chief Financial Officer (CFO) Sector 
Approval Date: 04-26-2013
Project Recommendations Action Plan Expected Completion Date Program Response
1. The Chief Financial Officer should ensure that a consolidated, integrated view of the governance structures in place within the Sector, including the information flows between these structures, is established. As part of this exercise, the Chief Financial Officer should ensure that: an approach to including the newly created hubs is considered in the Sector's governance structure; terms of reference are defined and available for oversight bodies and assess whether there is any redundancy between committees and meetings; and, key decisions / meeting minutes are consistently recorded to enforce accountability and enable knowledge sharing. The CFO Management Committee will review the list of CFO governance structures in place within the sector by October 2013. The CFO Management Committee will also prepare guidance as to what is expected to be in place for each governance body (e.g. Terms of Reference, action items and where these documents will be located, etc) by end of 2013.

The NCR Hubs are now part of the organization charts and management regime in the Sector's governance structure. Therefore, the CFO will ensure that both the Accounting and Procurement Hub are included in its governance structure (terms of reference will have been drafted and a meeting of oversight body will be organized in 2013-14.)
December 2013  
2. The Chief Financial Officer should ensure that business planning processes continue to be documented and that greater alignment of the business planning documentation produced by the Sector is maintained. To enforce consistency, the Chief Financial Officer should ensure that the number of tools and documents produced is rationalized and that outdated documents are decommissioned to avoid creating confusion. In addition, the Chief Financial Officer should ensure that information management (IM) strategic and operational plans are strengthened, finalized and implemented. The CFO Sector will ensure that CIDM is used as the central repository for all documentation produced to ensure a greater alignment and consistency. Outdated version of the Sector's Business plan, tools and documents will be decommissioned and will be archived in CIDM. June 2013  
In collaboration and alignment with functional leadership and guidance from IMB, the CFO will ensure that information management (IM) strategic and operational plans are strengthened, finalised and implemented to align with the departmental planning cycle. December 2013
3. The Chief Financial Officer should ensure that a client-centered view of defining, measuring and reporting on performance across procurement, accounting and IT services, is established and sufficient tracking tools exist to support effective reporting. The Chief Financial Officer should also ensure that IM process solutions are strengthened to better support and enable workflows, including transaction processing in the hubs. Service standards for accounting hubs have been communicated and available in the Department's document repository system. Also, once TBS introduces standard performance measurement for Internal Services, the CFO will implement accordingly. October 2013 (depending on TBS implementation date) Program Response:
Status : Completed - Request to Close

Update/Rationale:
As of 30/09/2013


Service Standards and performance against the standards for both Procurement and Accounting hubs have been communicated on AANDC Intranet.

Once TBS introduces standards performance measurement (implementation date still not defined), the CFO Sector will implement accordingly.

In July 2013, CIO and CARD introduced a desktop switch so that Accounting Hub clients could save payment requests and supporting in CIDMs and share the file with the Hub. This has increased the use of CIDMS as the system of record.

Instructions, Roles and Responsibilities, Business Process documents regarding Hubs are all available in Collaboration and key AANDC people throughout Canada have been given access.

It was confirmed that SAP Procure-to-Pay has been configured to have the capability to track and measure service standards for Accounting and Procurement hubs. Therefore, they will be used to track service delivery on SAP and Procure-to-Pay is implemented on April 1, 2014.


AES: Implemented. The recommendation will be closed. Closed.
In collaboration and alignment with functional leadership and guidance from IMB, CAMM will identify business requirements and investigate options for systems / tools / processes that meet business needs and IM/IT standards. April 2014
As we move to SAP and Procure-to-Pay, we will look to using those systems as a more reliable basis for tracking service delivery. April 2014
4. The Chief Financial Officer should ensure that a defined solution for the SAP implementation that enables a more secure and efficient budget allocation process than the existing Excel solution is established. In the interim, the Chief Financial Officer should ensure that mitigating measures to protect the integrity of initial budget allocations performed in Excel are established. The CFO will consult with other departments (mainly Health Canada), to explore the possibility and feasibility of implementing a solution within the SAP system by September 2013. September 2013 Program Response:
Status : Completed – Request to close

Update/Rationale:
As of 30/09/2013


HC was consulted and they are using the Excel sheet, however, they are working on developing an SAP solution.

Current mitigated measures put in place are the verification of formulas, manual review and reconciliation of data for the resource allocation exercise for 2014-15. It should be noted that this is a database annually updated with ARLU and input from the sector. Currently, there is no automatic solution available. The use of Excel sheets is the most effective tool for this type of exercise.


AES: Implemented. The recommendation will be closed. Closed.
In the interim, to ensure the integrity of departmental initial budget allocations, we will review its current mitigating measures (such as reconciliation processes, manual review, formula checks, etc.) and adjust where appropriate. July 2013
5. The Chief Financial Officer should ensure that the following issues related to transaction processing, monitoring and reporting are addressed:
  • Section 33 cash validation: Ensure the plans for SAP address the existing s.33 cash validation control gap and implement manual monitoring to mitigate interim risk in advance of the SAP implementation.
Section 33 cash validation:
As part of the SAP implementation, AANDC will be adopting the use of SAP's Payment Budget to record the cash budget allocated to the department which addresses the potential Section 33 validation controls.
April 2014 Program Response:
Status : Completed - Request to close

Update/Rationale:
As of 15/10/2013


A cash balance report has been developed and is in use and shared with CAMM. The Health Canada cluster group is currently attempting to determine whether an SAP automated solution to cash management is possible. The AANDC SAP Implementation group has advised that should a solution be available it would not be implemented prior to 2015.

Since the Account Verification has moved to the Accounting Hubs, there is an ongoing effort to identify transactions that could be treated more efficiently in post-audit and as low risk. This has resulted in a streamlined verification process for transactions such as Trust Payments and certain Hospitality Payments.

Centralization of Account Verification combined with the post verification processes already in place have contributed to giving AANDC a more uniform approach and the error rates are given more scrutiny.

The Hubs are following-up with clients more proactively in order to improve practices and to decrease systemic issues related to the post-audit error verification rates. Verification results are validated with BMUs and clients are given the chance to review, analyze, and correct errors.

In July 2013, CIO and CARD introduced a desktop switch so that Accounting Hub clients could save payment requests and supporting in CIDMs and share the file with the Hub. This has increased the use of CIDMS as the system of record.

Instructions, Roles and Responsibilities, Business Process documents regarding Hubs are all available in Collaboration and key AANDC people throughout Canada have been given access.


AES
: Implemented. The recommendation will be closed. Closed.
In the interim, a manual report has been developed. (completed)
Cash balance report – March 19, 2013
  • Post-verification: Closely monitor transactions with significant error rates, particularly salary transactions, and ensure that a decrease in the post-verification error rates is observed to within the Department's tolerable error rate. In addition, implement a quality control to periodically validate the integrity of the post-verification process.
Post-audit verification:
CFO will review its existing Account Verification and reporting regime and adopt a targeted approach to improve systemic or clustered error rates.

Account verification processes will be reviewed to ensure integrity as risks or business processes change.
September 2013
Information management solutions: Establish a system of record for procurement documents that can be accessed by all parties that require access (including procurement hubs, accounting hubs and internal clients initiating the transaction). Information Management Solutions:
In collaboration and alignment with functional leadership and guidance from IMB, CAMM will identify business requirements and investigate options for systems / tools / processes that meet business needs and IM/IT standards.
October 2013
6. The Chief Financial Officer should ensure that the CFO intranet site is strengthened and maintained or that outdated, inconsistent information is removed to avoid confusion. The Chief Financial Officer should also ensure that a documented and widely accessible organizational structure is established to ensure accountability structures are communicated, accessible and understood. Finally, the Chief Financial Officer should ensure that the management spans of control within IMB are reviewed and should confirm that they are sufficient to allow the Branch to meet AANDC's strategic needs and demands. Any decisions should take into consideration the evolving role of Shared Services Canada. The CFO intranet site will be updated using TB Guideline and outdated or inconsistent information will be removed.

The CFO intranet site will include documents that will help to communicate accountability structures.
November 2013  
The CFO will assess the span of control within IMB to confirm its capacity to meet AANDC's Strategic needs and demands taking into consideration the evolving role of Shared Services Canada. As appropriate, the CFO will re-align IMB to ensure resources are aligned to provide maximum contributions to AANDC's Strategic needs and demands. October 2013
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