4.1 Lines of communication exist between the AANDC- SCB, Committees, the Minister and claimants.
4.2 AANDC-SCB authority, responsibility and accountability are clear and communicated.
4.3 Feedback from the AANDC-SCB drives strategic and operational planning and changes to service support.
4.4 The AANDC-SCB provides employees with the necessary training, tools, resources and information to support the discharge of their responsibilities.
4.5 IT service levels are designed and managed to help ensure alignment of key IT service needs of the AANDC-SCB.
4.6 A timely budget is developed at the appropriate level of detail. Forecasts are monitored on a regular basis.
4.7 Forecasts are monitored on a regular basis.
4.8 Human resource planning is aligned with strategic and business planning.
4.9 The AANDC-SCB has identified planned results linked to organizational objectives.
4.10 The AANDC-SCB has identified appropriate performance measures linked to planned results.
4.11 The AANDC-SCB monitors actual performance against planned results and adjusts course as needed.