Current service standards

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Aboriginal Affairs and Northern Affairs Canada under normal circumstances.

AANDC makes best efforts to achieve the standards but there may be events beyond its control that could result in a service standard not being met at times. Taking into consideration historical performance and the expectations of our clients, AANDC sets standards that are intended to be challenging, attainable with effort, affordable, and meaningful to our clients.

AANDC is committed to developing, monitoring and reporting on service standards in areas of importance to its clients. We publish external service standards to highlight our commitment to transparent management, accountability for results, and citizen-centred service delivery.

The following is a list of our service standards for high-volume regulatory authorizations:

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting With Canadians websites.

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