Contact us

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For those clients who are communicating by e-mail, please note that there are occasional difficulties in replying to Internet e-mail due to problems with external systems. Please include your regular mail address and/or your telephone number with your e-mail to ensure that we may contact you in the event of such a problem.

INAC Public Enquiries Contact Centre

The Public Enquiries Contact Centre provides information and free publications related to departmental programs and services. The Contact Centre will provide you with the information requested, or send requested publications within three business days following receipt of your request. Please note that some complicated information requests may take up to ten to fifteen business days, or longer, but we will provide you with an estimate of the time required to answer your request within three business days.

Indigenous and Northern Affairs Canada
Terrasses de la Chaudière
10 Wellington, North Tower

Gatineau, Quebec
Postal Address:
Ottawa, Ontario
K1A 0H4

Email: InfoPubs@aadnc-aandc.gc.ca
Phone (toll-free): 1-800-567-9604
Fax: 1-866-817-3977
TTY (toll-free): 1-866-553-0554

Media enquiries - communications

Members of the media who have inquiries on any program area or issue are invited to contact a member of the Public Affairs Unit for a prompt reply. Within one business day you will receive an estimate of how long it will take to respond to your request. (Please note that most standard calls can be handled within one to two business days.)

E-mail: PAU@aandc-aadnc.gc.ca
Phone: 819-953-1160

Statistical enquiries (socio-demographic)

For help with socio-economic and demographic statistics, please call the contact centre. Your enquiry will be acknowledged within 3 business days with expected delivery date of the information requested.

E-mail: Infopubs@aadnc-aandc.gc.ca
Phone (toll-free): 1-800-567-9604
TTY (toll-free): 1-866-553-0554

Indian Residential Schools

Overview of Resolution Sector

For general enquiries regarding Indian Residential Schools, please contact:

Residential School Information Line

This call centre will respond to basic questions regarding the IAP, ADR and CEP. They will also mail out IAP and CEP application kits. They are able to confirm the receipt of IAP applications.

Phone: 1-866-879-4913
7 days / week 8:00am - 11:00pm EST

Common Experience Payment (CEP) Response Centre

CEP applicants may call the CEP Response Centre for general inquiries, and for assistance regarding their CEP application. This call centre will also answer specific enquires about the status of an application for reconsideration.

Phone: 1-866-565-4526
7 days / week 8:00am - 11:00pm EST

Independent Assessment Process (IAP) Info Line

The IAP Info Line is able to respond to a broad range of questions related to the IAP as well as provide claimants and counsel with status updates in regards to specific claims.

Phone: 1-877-635-2648
Monday to Friday 8am - 8pm EST

Alternative Dispute Resolution (ADR) Help Desk

Provides callers with information about the ADR, Litigation, and the National Resolution Framework.

Phone: 1-877-635-2648
Monday to Friday 8:00am - 8:00pm EST

National Centre for Truth and Reconciliation (University of Manitoba)

Health Supports Call Centres

IRS Crisis Line

Provides immediate and culturally appropriate counseling supports to former students that are experiencing distress.

Phone: 1-866-925-4419
24 hours / day 7 days / week

Health Supports for Former Students of Indian Residential Schools - (Health Canada)

The Indian Residential Schools Resolution Health Support Program provides the following services: professional counseling, emotional support provided by Resolution Health Support Workers, cultural support provided by Elders, and assistance with the cost of transportation.

Atlantic Region
Phone: 1-866-414-8111

Québec Region
Phone: 1-877-583-2965

Ontario Region
Phone: 1-888-301-6426

Manitoba Region
Phone: 1-866-818-3505

Saskatchewan Region
Phone: 1-866-250-1529

Alberta Region
Phone: 1-888-495-6588

BC Region
Phone: 1-877-477-0775

Northern Region (Yukon)
Phone: 1-800-464-8106

Northern Region (NWT and Nunavut)
Phone: 1-866-509-1769

Allegations and complaints enquiries

Individuals interested in addressing complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations in relation to the funding of the department and the way those funds are administered, can do so by contacting the Assessment and Investigation Services Branch for a response. The Coordinator's contact information is as follows:

Assessment and Investigation Services Branch
Indigenous and Northern Affairs Canada

Room 965C
10 Wellington Street

Gatineau, QC
K1A 0H4

E-mail: CNAP-NACC@aadnc-aandc.gc.ca
Phone (toll-free): 1-855-504-6760
Fax: 819-953-6874

The departmental library

Need help with research on the department, Canadian Indigenous Peoples or the Canadian North? The Library will provide you with information that is easy to find within three business days. Research for complicated requests may take fifteen to twenty business days, or longer, but we will provide you with an estimate of the time required to answer your request within three business days.

E-mail: Reference@aadnc-aandc.gc.ca
Phone: 819-997-0811

Internet webmaster

To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.

E-mail: webmaster@aadnc-aandc.gc.ca

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