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Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) and Indigenous Services Canada (ISC) value your questions and comments. We are committed to providing you with accurate information in a timely manner.

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Secure Certificate of Indian Status Application Centre

Indigenous Services Canada
Secure Certificate of Indian Status Application Centre
M006-15 Eddy Street
Gatineau QC

Fax: 1-819-994-2622

Service hours: Monday to Friday from  8 a.m. to 4 p.m.

Public enquiries

By mail

Indigenous and Northern Affairs Canada
Public Enquiries Contact Centre
10 rue Wellington
Gatineau QC  K1A 0H4

Email: aadnc.infopubs.aandc@canada.ca
Phone (toll-free): 1-800-567-9604
Fax: 1-866-817-3977
TTY (toll-free): 1-866-553-0554

If you are applying for Indian status under Bill S-3 and have questions, please call: 1-844-280-5011.

Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern Time)

The INAC Public Enquiries Contact Centre:

Our service standard is to:

Media enquiries

CIRNAC Media Relations
Email: RCAANC.media.CIRNAC@canada.ca
Phone: 819-934-2302

ISC Media Relations
Email: SAC.media.ISC@canada.ca
Phone: 819-953-1160

Our Media Relations team will be in touch as soon as possible to determine how best to respond to your enquiry or direct you to the appropriate contact.

Statistical enquiries

Email: INSTAT@aadnc-aandc.gc.ca

Our Statistics and Research Unit can provide socio-economic and demographic statistics.

Indian Residential Schools

This call centre will:

Phone (toll-free): 1-866-879-4913
Service hours: Monday to Friday from 9 am to 6 pm (Eastern Time)

Common Experience Payment Call Centre

This call centre will:

  • respond to general inquiries from CEP applicants
  • answer specific enquiries about the status of:
    • an application for reconsideration
    • an application for a National Administration Committee appeal
    • an application for a court appeal

Phone (toll-free): 1-866-640-9992
Service hours: Monday to Friday from 9 am to 6 pm (Eastern Time)

Independent Assessment Process Info Line

This call centre will:

  • respond to a broad range of questions related to IAP
  • provide claimants and counsel with status updates in regards to specific claims

Phone (toll-free): 1-877-635-2648
Service hours: Monday to Friday from 9 am to 6 pm (Eastern Time)

Related links

Allegations and complaints enquiries

This branch does not provide information about Indian status cards.

To complain about the conduct of First Nation, Inuit or Métis government bodies and organizations in relation to the funding provided by INAC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.

By mail

Indigenous and Northern Affairs Canada
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4

Email: aadnc.cnap-nacc.aandc@canada.ca
Phone (toll-free): 1-855-504-6760
Fax: 819-934-2352

Library

Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The INAC library will provide you with:

or

Email: aadnc.reference.aandc@canada.ca
Phone: 819-997-0811
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern Time)

Internet webmaster

To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.

Email: aadnc.webmestre-webmaster.aandc@canada.ca

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